Customer Learning Center
Check out our self help videos below for additional training and support.
For all alarm.com support articles, please click here.
We have put some popular articles below, but if you cannot find the exact issue, click the link above and search for answers.
Popular AJAX Systems Support
How to Use Your Ajax Keypad: Arming, Disarming, and Indicator Meanings
This video guides you through the process of arming and disarming your Ajax keypad. It also explains the meanings of the various indicators to help you understand your system’s status at a glance.
Popular Alarm.com Camera Support Articles
Alarm.com – Reconnecting Your Wi-Fi Camera
If your Alarm.com camera or doorbell looks similar to the picture below and has a flashing or is a solid red light, please follow the video on how to connect it to your wifi network.
Skybell Doorbell
If your doorbell looks like the one in this image and it is flashing red and green or you have changed the wifi settings, you will need to re-register the doorbell to the account.
This can be accomplished by following the instructions in this guide.
Please note, in doing this, you will lose saved clips associated with this device.
Popular Advanced Alarm.com Support Articles
Adding A Secondary Login
If you are looking to have multiple people have access to your alarm system via the alarm.com app, you might want to consider giving them their own account.
This can easily be accomplished by following this creating a new user guide from alarm.com.
Linking Multiple Locations
Are you are looking to have multiple locations such as your house and business linked to one alarm.com account?
Please follow this guide to manage linked systems using the alarm.com app or customer website.
WatchNet NVR Security Camera Videos
MVS Pro+ App
Adding Your System To MVS
Learn how to add your cameras to the MVS Pro+ App
MVS Pro / Pro + App
Learn the basics of using your smart device with the MVS app.
Using The NVR / DVR
Security Camera Basics
Learn live view and recorded playback directly from your WatchNet NVR system.
Saving Files
Learn how to save your footage on a USB storage drive plugged into your WatchNet NVR System.
Using WatchNet Multisite Manager Software
Using The Software
Learn how to use the CMS software for live view, playback and save footage all from your PC or Mac.
Changing Recording Schedules In Software
Using the multi-site software, this video will show you how to maximize your hard drive recording space to ensure you get the most available recording history before footage is automatically deleted to make room for new recordings.